Terms of Use
These terms apply to the Personalized Santa Claus Call app for iPhone (which appears on your home screen as "Santa Calls") and its services, published on Apple's App Store by Nael Aljamal ("we", "us"). By using the app you agree to them. If you do not agree, please do not use the app.
1. Who may use the app
The app must be operated by an adult parent or guardian. Children may enjoy the calls with a parent, but should not use the app on their own. You may enter details only about a child you are the parent or guardian of.
2. What the app is
The app creates personalised, entertainment voice and video messages from Santa Claus, a fictional character. They are not live calls.
AI-generated content. Santa's calls (the script, the voice and the video), AI pictures and Santa's chat replies are generated by artificial intelligence, using the third-party AI services named in the Privacy Policy, which the app asks your permission to use. Scripts, pictures and chat replies are checked for safety before you see them, but AI output may occasionally be inaccurate, unexpected or imperfect. Please read a script before approving it, and report anything that is not right (section 4).
3. Purchases
- Calls, coins and diamonds are one-time digital purchases made through Apple's App Store, and are subject to Apple's terms. Prices are shown in the App Store before you buy.
- "No Ads" is an optional monthly subscription that removes the full-screen ads while it is active (the optional rewarded ads stay available, and appear only if you choose to watch one). Payment is charged to your Apple Account when you confirm the purchase. It renews automatically every month at the price shown in the App Store unless you cancel it at least 24 hours before the end of the current period, and your account is charged for the renewal within the 24 hours before that period ends. You can manage or cancel it at any time in Settings → your name → Subscriptions on your iPhone or iPad; the full-screen ads stay off until the end of the period you have paid for. The plan works on every iPhone and iPad that uses the same Apple Account (see the Privacy Policy).
- Calls, coins and diamonds have no cash value and cannot be transferred or exchanged for money.
- A call is used when you request it. If a call fails to be made, the credit is returned to you.
- Refunds are handled by Apple under its refund policy and applicable law. If a purchase is refunded, the credits it added are removed from your balance, to the extent they have not already been used.
4. Your content and conduct
You are responsible for the details, photos and messages you provide. You must have the right to share them, and you may only upload photos you are entitled to use. You must not use the app to:
- enter or upload anything unlawful, harmful, hateful, sexual, violent, or that exposes a child to risk;
- share someone else's personal information without permission;
- impersonate anyone, or misuse the report function;
- interfere with the service, get around its limits or safety checks, or copy it.
We check content automatically and may refuse or remove content, and suspend access, when these terms are broken.
Reporting content. You can report content in the app: an ad with "Report an ad" (in Profile → Settings, or in About), one of Santa's chat replies with the report button beside it, an AI picture with "Report this picture", and a call with "Report a problem with this call" on the screen after it. Reports come to us, and we review them.
You keep ownership of the content you provide. You give us permission to store and process it as needed to run the app and to show it to you. Nothing you make in the app is published or shown to other people who use it.
5. Our content
The app, its design and its Santa content belong to us or our licensors. We give you a personal, non-commercial, revocable licence to use the app and to keep and share the calls and pictures created for you for personal purposes.
6. Ads
The free version shows ads; the "No Ads" subscription removes the full-screen ads while it is active. If you see an ad that is not right for your family, report it with "Report an ad". See the Privacy Policy for how ads work in the app.
7. Availability and changes
We work to keep the app available but cannot promise it will always be uninterrupted or error-free. We may change, add or remove features, and update these terms. If a change is significant we will tell you in the app; continuing to use the app means you accept the updated terms.
8. Disclaimer and limitation of liability
The app is provided "as is" for entertainment. To the fullest extent the law allows, we are not liable for indirect or consequential losses, or for losses caused by content you provide. Nothing in these terms limits rights you have under consumer law that cannot be excluded.
9. Ending your use
You may stop using the app at any time. You can delete your account and data in the app, in Profile → Settings → "Delete my account and data", or ask us by email (see the Privacy Policy). Deleting your account cannot be undone, and it also deletes any calls, coins and diamonds left in your balance. If you have the "No Ads" subscription, cancel it in Settings → your name → Subscriptions so that it does not renew; deleting the app or your account does not cancel it. We may suspend or end access if these terms are seriously or repeatedly broken.
10. Contact
Nael Aljamal
Email: support@santacustomcall.com