Support
Need help with a call, a purchase or your data in the Personalized Santa Claus Call app for iPhone (shown on your home screen as "Santa Calls")? Email us at support@santacustomcall.com and we will get back to you.
Help us find your account
The app has no sign-in, so please include:
- your account ID, which you can copy in the app under Profile › Settings › About;
- the child's first name you used and roughly when you made the call;
- your App Store order ID, from your Apple receipt email, if your question is about a purchase;
- your iPhone or iPad model and the app version (Profile › Settings › About in the app).
Common questions
My call did not arrive
Calls take a few minutes to create. Keep the app open or allow notifications to be told when it is ready. If a call fails, the credit is returned to your balance automatically.
Refunds
Purchases are made through Apple's App Store. Request a refund from Apple at reportaproblem.apple.com. If a purchase is refunded, the credits it added are removed from your balance.
Cancel No Ads
On your iPhone or iPad: Settings › your name › Subscriptions. Deleting the app, or deleting your account in the app, does not cancel the subscription. The full-screen ads stay off until the end of the period you have paid for.
Restore purchases
Calls, coins and diamonds are added to your account in the app when you buy them; Restore is for the No Ads plan. After reinstalling the app, or on another iPhone or iPad that uses the same Apple Account, open the Store (Profile › Premium) and tap Restore to get your No Ads plan back. The plan works on all your iPhones and iPads with that Apple Account at the same time (up to 10 besides the one you bought it on). If something you bought is missing, email us with your App Store order ID and we will help.
Delete my account and data
In the app: Profile › Settings › Delete my account and data. After you confirm, your account and everything linked to it (saved child profiles, calls, chats with Santa, AI pictures and your balance) are deleted from our servers straight away. It cannot be undone. Before you do it:
- cancel No Ads if you have it: deleting your account does not cancel the subscription (see Cancel No Ads);
- recordings and films you saved stay on your device and in Photos: delete them there.
You can also delete single child profiles and AI pictures in the app. If you cannot use the app, email us with the subject "Delete my data" and the details above; we reply within 30 days. See the Privacy Policy for what is deleted and what is kept.
Report an ad or content
To report an ad: Profile › Settings › Report an ad (also in About). Report it soon after you see it, without closing the app, so the report can say where and when that ad appeared. To report one of Santa's chat replies, tap the report button beside it; an AI picture, tap Report this picture; a call, tap Report a problem with this call on the screen after it. Reports come to us. You can also email us.
AI services
Santa's scripts, voice, videos, pictures and chat replies are made with third-party AI services (OpenAI, ElevenLabs, HeyGen and Runware), and the app asks your permission before it sends them anything. To read the list again or withdraw your permission: Profile › Settings › AI services.
Notifications
The app tells you when Santa's script or your call is ready, if you allow notifications. News and offers come only if you switch on News from Santa in Profile › Settings; switch it off there to stop them. To stop all of the app's notifications, turn them off in your device's Settings › Notifications › Santa Calls.